Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an organization’s ability to adapt to unexpected circumstances. Most executives see the value in knowledge management, especially those who lead knowledge organizations such as strategic consulting firms or financial advisory businesses, yet other operational investments continue to be prioritized over fundamental knowledge management programs that are critical in ensuring that an organization is not only efficient and effective, but resilient to the rapidly changing environment in which it does business.

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