Transferring Critical Knowledge

Course Description

Retain critical knowledge before it walks out the door.

This course will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. Participants will also be walked through several knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Participants will leave with an understanding of how to match their organizations’ knowledge needs with the right capture and transfer approaches, and how to use a knowledge risk matrix to evaluate competing priorities.

This course is part of the APQC Knowledge Management Basics Learning Path: a 5-part course series offering a foundational understanding and practical skills for professionals looking to apply knowledge techniques across their organization. Purchase the course bundle here. (If you’ve already purchased this course and want to upgrade to the Knowledge Management Basics Learning Path, please  contact our training team for a discount code.)

Learning Outcomes

Completion Criteria

Audience

Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists.

• People just being introduced to knowledge management (beginners)
• People who have just been assigned a role in KM and want fundamentals
• Business stakeholders that are sponsoring/resourcing knowledge management efforts and want to learn fundamentals
• Team Leaders & Functional Managers  
• HR & L&D Professionals  
• IT & Digital Transformation Leads  
• Operations & Process Managers  
• Project Managers & Change Agents  
• Business Analysts & Strategists  
• Knowledge Managers and Content Managers  
• Knowledge Management Specialists