I've noticed a trend throughout my career: the KM solutions that were most effective were built quickly, informally, and in response to immediate frustration. Official solutions are built for idealized workflows. Unofficial solutions are built for actual human behavior.

How do you capture the agility of "unofficial" solutions within official KM programs?

1. What unofficial knowledge sharing works better in your organization than your official system?
2. How do you test whether your official KM matches how people really work?
3. When should you formalize unofficial solutions vs. leave them alone?
4. How do you build KM systems that adapt to real behavior instead of ideal behavior?

I'd love to hear your experience.