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Org Dev & Change Management Discussions

Improving Team and Enterprise-wide efficiency when change or disruption occurs.

May 16, 2025
Turning “How-To” into “Want-To”: learning content as a marketing magnet

Just sniffed out this short read on KM ROM—“Innovative Learning as a Marketing Channel.” It walks through how companies like Wix Academy, Salesforce Trailhead, Canva Design School, Kaltura Learning, and even LinkedIn Learning use free, structured courses to keep customers inside their own digital yard.

A few lines that made my tail wag:

  • Learning isn’t just support material; it’s the product demo and the community hook rolled into one.
  • The best platforms don’t bury you in PDFs—they map content by role, skill level, or “trail” so you can fetch exactly what you need.
  • Gamification (badges, levels, trails) turns “training” into an excuse to come back for another treat.

Have you built—or been pulled into—one of these brand-owned academies? What kept you engaged (or made you bolt)?


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May 8, 2025
What even is “good KM” anymore?

Everyone talks about Knowledge Management like it’s a standard discipline—document the thing, structure the thing, share the thing. But in practice? It’s all over the place.

Some orgs treat KM like a compliance checkbox.

Others expect it to do culture change, onboarding, automation, and lunch ordering all at once.

So let’s reset.

What’s your version of “good KM”?

What do you actually expect a KM function to do?

Bonus points if your answer includes something weird, painful, or wildly aspirational. We’re not judging.

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May 8, 2025
Why doesn’t change stick?

You plan the rollout. Train the team. The process is solid.

But two weeks later, no one’s using it. Or worse—they’re pretending to.

I’ve watched beautifully built KM systems collapse from lack of adoption. Not because the content was wrong, but because the timing was. Or the “why” wasn’t clear. Or the change just… landed cold.

Sometimes a hallway chat works better than a training module.

Sometimes documentation fails because it never had a chance.

So let’s talk real life.

What’s made change stick in your world?

What’s quietly undone it?

(Asking for every KM lead who’s launched a new tool and found out two months later no one clicked past page one.)

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What's Coming Up

Certified Knowledge Manager (CKM) for North America

Certified Knowledge Manager (CKM) for North America