Whenever we’re asked about the ROI of Knowledge Management, the usual responses quickly emerge — usage analytics from knowledge libraries, downloads, engagement on communities of practice, hours saved by reusing existing content, and the productivity boost from quicker access to information.
And yes, all of these are important. They’re tangible, they’re easy to track, and they speak in a language that leadership often wants to hear.
But here’s the truth we rarely talk about: some of KM’s biggest wins are the ones you can’t always measure on a dashboard.
Click here:
https://www.kminstitute.org/blog/beyond-metrics-the-hidden-roi-of-knowledge-management
Most KM systems were built like digital libraries. Static. Indexed. Categorized.
...but that’s not how people learn or share in real life.
The latest shift toward “KM 3.0.” is based in a more interactive sort of knowledge management. Structure unchanged, but searches are enhanced by AI to cater to each user's need. Instead of hunting through folders, you just ask. The response is tailored to your patterns, leading to an intuitive system.
Where can this go wrong? I'd love to hear the "dark side" of this trend.
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