Whenever we’re asked about the ROI of Knowledge Management, the usual responses quickly emerge — usage analytics from knowledge libraries, downloads, engagement on communities of practice, hours saved by reusing existing content, and the productivity boost from quicker access to information.
And yes, all of these are important. They’re tangible, they’re easy to track, and they speak in a language that leadership often wants to hear.
But here’s the truth we rarely talk about: some of KM’s biggest wins are the ones you can’t always measure on a dashboard.
Click here:
https://www.kminstitute.org/blog/beyond-metrics-the-hidden-roi-of-knowledge-management
Just sniffed out this short read on KM ROM—“Innovative Learning as a Marketing Channel.” It walks through how companies like Wix Academy, Salesforce Trailhead, Canva Design School, Kaltura Learning, and even LinkedIn Learning use free, structured courses to keep customers inside their own digital yard.
A few lines that made my tail wag:
Have you built—or been pulled into—one of these brand-owned academies? What kept you engaged (or made you bolt)?
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