Whenever we’re asked about the ROI of Knowledge Management, the usual responses quickly emerge — usage analytics from knowledge libraries, downloads, engagement on communities of practice, hours saved by reusing existing content, and the productivity boost from quicker access to information.
And yes, all of these are important. They’re tangible, they’re easy to track, and they speak in a language that leadership often wants to hear.
But here’s the truth we rarely talk about: some of KM’s biggest wins are the ones you can’t always measure on a dashboard.
Click here:
https://www.kminstitute.org/blog/beyond-metrics-the-hidden-roi-of-knowledge-management
I just read Toward a Practical Solution for Capturing Knowledge for Software Projects, and honestly, it nailed something I’ve seen over and over: We don’t usually lose knowledge because someone forgot. We lose it because no one captured it while it still mattered.
This paper lays out a simple idea: instead of writing up documentation later, try embedding key knowledge into the work itself. Things like adding reasoning to requirements, linking decision notes to test plans, capturing “why we didn’t do that” right next to the final design.
It’s not just for software. Any project with shifting teams, changing tools, or fast-moving decisions can benefit from this. It reminded me how much time gets wasted rehashing decisions or repeating mistakes, all because the context disappeared.
Have you tried embedding knowledge into live work instead of saving it for after-action reviews? What worked? What didn’t?
Click here to read the article on academia.edu
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