Latest Release: Beyond Metrics - The Hidden ROI of Knowledge Management

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Whenever we’re asked about the ROI of Knowledge Management, the usual responses quickly emerge — usage analytics from knowledge libraries, downloads, engagement on communities of practice, hours saved by reusing existing content, and the productivity boost from quicker access to information.

And yes, all of these are important. They’re tangible, they’re easy to track, and they speak in a language that leadership often wants to hear.

But here’s the truth we rarely talk about: some of KM’s biggest wins are the ones you can’t always measure on a dashboard.

Click here:

https://www.kminstitute.org/blog/beyond-metrics-the-hidden-roi-of-knowledge-management

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2 days ago

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You want things labeled and organized, but if the system’s too rigid, people just stop using it. They’ll copy and paste their own versions, start saving outside the tool, or worse… update nothing at all.

I’ve worked on teams with great intent and a terrible folder structure.

We made rules, but no one followed them.

We standardized everything, forgetting to factor in user preference.

Where do you draw the line between structured and flexible?

When is a standard helpful, and when does it just become extra steps?

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