You plan the rollout. Train the team. The process is solid.

But two weeks later, no one’s using it. Or worse—they’re pretending to.

I’ve watched beautifully built KM systems collapse from lack of adoption. Not because the content was wrong, but because the timing was. Or the “why” wasn’t clear. Or the change just… landed cold.

Sometimes a hallway chat works better than a training module.

Sometimes documentation fails because it never had a chance.

So let’s talk real life.

What’s made change stick in your world?

What’s quietly undone it?

(Asking for every KM lead who’s launched a new tool and found out two months later no one clicked past page one.)